Terms and Conditions
Last updated: 30 January 2026
These Terms and Conditions apply to services provided by Ray And CiCi Events ("we", "us", "our") and to your use of rayandcici.com (the "Website"). By using the Website, enquiring, booking, paying for, or receiving our services, you agree to these Terms.
1. About us
Business name: Ray And CiCi Events
Email: events@rayandcici.com
Phone: 07903 505728, 0208 016 2661
Service area: London and surrounding areas (unless agreed otherwise in writing).
2. Services
We provide DJ services, event planning support, and interactive entertainment (the "Services"). The exact Services included in a booking will be set out in your written quote, booking confirmation, or agreement (the "Booking Details").
3. Quotes and bookings
Quotes are valid for the period stated on the quote (or, if not stated, 14 days). A booking is confirmed only when we have both (a) written acceptance of the Booking Details and (b) receipt of any required deposit.
4. Pricing and payment
Prices are as stated in the Booking Details. Unless agreed otherwise in writing:
- A deposit may be required to secure the date.
- The remaining balance is due before the event date, or on the day of the event, as stated in the Booking Details.
- If a payment is overdue, we may suspend or cancel performance of the Services until payment is received.
5. Changes to your booking
If you need to change the event date, location, timings, or scope, you must tell us as soon as possible. Changes are subject to availability and may affect the price. We will confirm any agreed changes in writing.
6. Cancellations and refunds
If you cancel a confirmed booking, you must notify us in writing. Because we reserve the date and may decline other work, deposits are normally non-refundable unless we agree otherwise in writing. Any refund or charges relating to cancellation will be set out in your Booking Details where applicable.
If we cancel due to reasons within our reasonable control, we will offer either a suitable alternative (where possible) or refund amounts paid for the Services not provided, as appropriate.
7. Client responsibilities
You are responsible for ensuring that:
- We have safe, reasonable access to the venue, including parking or loading access where required.
- The performance area is safe, dry, level, and suitable for equipment.
- Any necessary permissions, licences, venue approvals, and compliance requirements are in place including noise restrictions and curfews, and you inform us of these in advance.
- A responsible adult point of contact is available on the day of the event.
8. Equipment, set-up, and safety
We will take reasonable care of our equipment and set-up. You must ensure guests do not interfere with equipment. We may stop performance temporarily if we believe there is a safety risk to people or equipment.
9. Venue rules and working conditions
We will comply with reasonable venue rules that are communicated to us in advance. If venue restrictions prevent us from delivering the Services as agreed and we were not informed in advance, we may treat this as a client caused limitation and you may still be responsible for agreed fees.
10. Music and content
You may provide preferences and "do not play" requests before the event. We will make reasonable efforts to follow them, but we cannot guarantee every request will be played. If you require specific content, edits, or licensed tracks, this must be agreed in advance and may involve additional costs or third party licensing.
11. Recording and photography
If you or your guests intend to record or livestream our performance, please inform us in advance. Any use of recorded material is your responsibility including permissions and rights. We may capture photos or short video clips for our portfolio and marketing unless you object in writing before the event.
12. Force majeure
We are not liable for failure or delay in performing the Services due to events beyond our reasonable control including severe weather, transport disruption, power failure, venue closure, fire, flood, public health emergencies, or government restrictions. Where possible we will work with you to reschedule or provide alternatives.
13. Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law. Subject to that, our total liability in connection with a booking is limited to the total fees paid for the Services for that booking. We are not liable for indirect or consequential losses.
14. Complaints
If you have a complaint, please contact us at events@rayandcici.com with details and we will aim to respond within a reasonable time.
15. Website use
You must not misuse the Website, attempt to gain unauthorised access, or introduce malicious code. Content on the Website is provided for general information and may change without notice.
16. Intellectual property
Unless stated otherwise, we own or license the rights in the Website content, branding, and materials. You may not copy, reproduce, or use our content for commercial purposes without written permission.
17. Privacy
Our handling of personal data is explained in our Privacy Policy.
18. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales.
19. Contact
Email: events@rayandcici.com
Phone: 07903 505728
0208 016 2661