Privacy Policy

Last updated: 30 January 2026

This Privacy Policy explains how Ray And CiCi Events ("we", "us", "our") collects, uses, stores, and shares personal data when you use rayandcici.com (the "Website") or contact us about our services.

1. Who we are

Data controller: Ray And CiCi Events

Email: events@rayandcici.com

Phone: 07903 505728, 0208 016 2661

2. What information we collect

We may collect the following categories of personal data:

Contact details such as your name, email address, and phone number.

Enquiry and booking information such as event date, venue area, timings, and service requirements.

Communication data including messages you send via forms, email, phone, or social platforms.

Technical data such as IP address, browser type, device information, pages visited, and approximate location derived from IP.

Marketing preferences such as whether you opt in or out of marketing communications.

3. How we collect your information

We collect information when you:

Submit a contact form or enquiry on the Website.

Email or call us, or message us through other channels.

Book our services and provide booking details.

Use the Website through cookies and similar technologies where used.

4. How we use your information

We use personal data to:

Respond to enquiries and provide quotes.

Arrange and deliver our services including confirming event details and logistics.

Send administrative messages such as booking confirmations, changes, or important service notices.

Improve our Website and understand how visitors use it.

Send marketing communications where you have requested them or where permitted by law. You can opt out at any time.

Keep records for accounting, tax, and legal compliance.

5. Lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract: to take steps at your request before entering into a contract and to perform our contract with you.

Legitimate interests: to run our business, respond to enquiries, improve our services and Website, and prevent fraud where these interests are not overridden by your rights.

Legal obligation: to comply with legal or regulatory requirements.

Consent: for optional cookies or certain marketing communications where required. You can withdraw consent at any time.

6. Sharing your information

We may share your personal data with trusted third parties only where necessary, for example:

Website and hosting providers.

Email and communications providers.

Analytics providers where used to understand Website usage.

Payment providers where applicable to process payments.

Professional advisers such as accountants or legal advisers where necessary.

We do not sell your personal data.

7. International transfers

Some of our service providers may process data outside the UK. Where this happens we take steps to ensure appropriate safeguards are in place such as adequacy regulations or approved contractual protections.

8. Data retention

We keep personal data only for as long as needed for the purposes described in this policy. Typical retention periods depend on the type of data and may include retaining booking and financial records for legal and tax purposes.

9. Your rights

You have rights under UK data protection law, including the right to:

Access your personal data.

Correct inaccurate or incomplete data.

Request deletion of your data in certain circumstances.

Object to or restrict processing in certain circumstances.

Data portability in certain circumstances.

Withdraw consent at any time where we rely on consent.

To exercise your rights, contact us at events@rayandcici.com.

10. Cookies

We may use cookies and similar technologies to make the Website work properly and to understand how it is used. Where required we will ask for your consent for non-essential cookies. You can control cookies through your browser settings and any cookie consent tool on the Website.

11. Security

We take reasonable steps to protect personal data from loss, misuse, and unauthorised access. However no method of transmission over the internet is completely secure.

12. Third-party links

The Website may contain links to third party websites. We are not responsible for their privacy practices. Please review the privacy policies of those third parties.

13. Children

Our services and Website are not directed at children and we do not knowingly collect personal data from children.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

15. Contact and complaints

If you have questions about this policy or how we handle your data, contact us at events@rayandcici.com.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.